01 Information We Collect

When you contact us or submit a chimney service request, we may collect information you provide directly, including:

• Your name, phone number, and email address.
• Your ZIP code and service location details.
• The chimney service you are requesting.
• Information about your fireplace, chimney condition, or repair concerns.
• Messages and other details you choose to share with our team.

Our website may also receive basic technical information, such as browser type, device information, IP address, and pages visited, depending on the website services and tools in use.

02 How We Use Your Information

We use information submitted through our website to understand your service needs and communicate with you about your inquiry.

• Respond to questions about chimney services.
• Review inspection, sweeping, repair, or waterproofing requests.
• Discuss appointments, estimates, and service details.
• Provide updates related to your inquiry or requested work.
• Maintain website functionality and address technical issues.
• Meet applicable legal obligations when necessary.

We aim to use personal information only for legitimate business purposes related to our services and website operations.

03 When Information May Be Shared

Information may be disclosed to service providers that support website hosting, communication, form processing, or other business operations when necessary to provide those functions. We may also disclose information when required by applicable law, to respond to lawful requests, or to protect the rights and security of our business and website users. Any sharing of personal information should be limited to the purposes described in this policy or otherwise communicated to you.

04 Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functionality, remember certain preferences, and understand website performance. Third-party features, including embedded maps or analytics tools if enabled, may use their own technologies and privacy practices. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.

05 Protecting Your Information

We recognize the importance of protecting the contact details and service information submitted through our website. Appropriate technical and organizational safeguards should be used to reduce the risk of unauthorized access, disclosure, alteration, or loss. However, no internet transmission or electronic storage system can be guaranteed completely secure.

06 How Long Information Is Kept

Personal information may be retained for as long as reasonably necessary to respond to inquiries, manage service-related communications, maintain appropriate business records, or comply with legal requirements. Retention periods can vary depending on the nature of the information and the purpose for which it was collected.

07 Your Privacy Choices

Depending on applicable law, you may have rights concerning access to, correction of, or deletion of certain personal information held about you. To make a privacy-related request, email us at info@dallaschimneyservice.com . We may need to verify your identity before processing a request.

08 Links to Other Websites

Our website may contain links to external websites or services, including mapping tools. We do not control the privacy practices or content of independently operated websites. We encourage you to review the privacy policies of any third-party websites you visit.

09 Children's Privacy

Our website and chimney services are intended for individuals seeking residential or commercial chimney-related assistance. They are not directed toward children under 13. If you believe a child has submitted personal information through our website, please contact us so the matter can be reviewed.

10 Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in website functionality, business practices, or applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated effective date.