@extends('layouts.internal')
@section('title', 'Support Case '.$case->public_id.' · PLOCAL Internal')
@section('content')
<a class="back-link" href="{{ route('internal.support-cases.index') }}">← Support Cases</a>
<header class="evaluation-heading"><div><p class="eyebrow">{{ str($case->case_type)->replace('_', ' ')->title() }} · {{ $case->source_page }}</p><h1>Case {{ $case->public_id }}</h1><p>Received {{ \Carbon\Carbon::parse($case->submitted_at)->format('M j, Y · g:i A') }}</p></div><span class="status">{{ str($case->status)->replace('_', ' ')->title() }}</span></header>
<section class="notice-panel"><h2>Submitted request</h2><dl class="evaluation-meta"><div><dt>Name</dt><dd>{{ $case->submitter_name }}</dd></div><div><dt>Email</dt><dd>{{ $case->submitter_email }}</dd></div><div><dt>Phone</dt><dd>{{ $case->submitter_phone ?: 'Not provided' }}</dd></div><div><dt>Business or Profile</dt><dd>{{ $case->business_or_profile ?: 'Not provided' }}</dd></div><div><dt>Subject</dt><dd>{{ $case->subject ?: 'General request' }}</dd></div><div><dt>Source form</dt><dd>{{ str($case->source_form)->replace('_', ' ')->title() }}</dd></div><div><dt>Last status change</dt><dd>{{ \Carbon\Carbon::parse($case->status_changed_at)->format('M j, Y · g:i A') }}</dd></div></dl><h3>Message</h3><p class="pre-wrap">{{ $case->message }}</p></section>
<section class="notice-panel"><h2>Operational status</h2><form method="post" action="{{ route('internal.support-cases.status', $case->public_id) }}">@csrf<label for="case-status">Status</label><select id="case-status" name="status">@foreach($statuses as $status)<option value="{{ $status }}" @selected($case->status === $status)>{{ str($status)->replace('_', ' ')->title() }}</option>@endforeach</select><button class="button" type="submit">Update Status</button></form><p class="fine-print">Status records internal review progress only. It does not issue refunds, suspend Businesses, invalidate votes, remove Profiles or revoke Awards.</p></section>
@endsection